Originariamente inviato da Sophos website
If Sophos Anti-Virus cannot delete files because they are held open by the operating system, make a note of the names of the files, then do as follows.
1. Download an emergency copy of SAV32CLI. On an uninfected Windows computer, run this file to extract the contents into a SAV32CLI folder on a medium that can be write-protected. Copy the SAV32CLI folder produced onto a medium that can be write-protected. Add any relevant IDEs to this folder and write-protect the disk (on a CD/R or CD/RW close the session).
2. Restart the computer in Safe Mode. Go to Start|Shut Down. Select 'Restart' from the dropdown list and click 'OK'. Windows will restart. Press F8 when you see the following text at the bottom of the screen "For troubleshooting and advanced startup options for Windows 2000, press F8". In the Windows 2000 Advanced Options Menu, select the third option 'Safe Mode with Command Prompt'.
3. At the affected computer, place the CD in the CD drive (D: in this example). At the command prompt type
D:
to access the CD drive. Type:
CD SAV32CLI
Then type:
SAV32CLI -REMOVE -P=C:\LOGFILE.TXT
to remove the file.
4. Before leaving Safe Mode, edit any registry entries mentioned in the analysis recovery instructions. If problems persist, contact support.
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